Everything you need to know about how we ship, what it costs and how returns work.

Shipping

Where we ship

We ship worldwide from our facility in Guangzhou, China.

Processing time

Orders are usually processed and dispatched within 1–3 business days (Monday–Friday, excluding Chinese public holidays).

Shipping cost

Shipping is calculated automatically at checkout from your delivery country and the total billed weight of your order. Where available you’ll be offered two services to choose from:

• Standard delivery — the most economical available service, typically 6–12 business days
• Express delivery — faster transit, typically 3–8 business days, at a higher cost

Registering, handling and the shipment’s fixed fees are charged once per order, so ordering several items together is usually cheaper than ordering them separately.

Delivery times (after dispatch)

• United States — 6–12 business days standard / 5–8 express
• United Kingdom — 6–10 business days standard / 3–5 express
• Europe — 6–10 business days
• Australia & New Zealand — 7–12 business days
• Japan, Korea & Asia — 4–7 business days

These are estimates. Customs processing and local courier delays can occasionally extend them.

Customs, duties and taxes are included (DDP)

We ship on a delivered-duty-paid (DDP) basis — often called “double clearance, taxes included” (双清包税). That means customs clearance, import duties and import taxes are already covered by the shipping fee you pay at checkout.

You will not be asked to pay anything extra when your parcel is delivered.

Tracking

Once your order is dispatched we email you a tracking number so you can follow your parcel to your door.

Returns & Refunds

Return window

You may request a return within 30 days of delivery.

Conditions

To be eligible, the item must be:

• Unused and in the same condition you received it
• In its original packaging, with all parts and accessories

Items we cannot accept back

• Customised, personalised, made-to-order or OEM/ODM items (unless faulty)
• Items returned after the 30-day window
• Items that have been used, washed, damaged or altered by the customer

How to start a return

Email lujuanhanna@gmail.com with:

• Your order number
• The reason for the return
• Photos, if the item is damaged or incorrect

We’ll reply with the return address and clear instructions. Please do not send anything back before contacting us — we need to authorise the return first so it can be matched to your order.

Damaged, defective or incorrect items

Please contact us within 48 hours of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund — including the return shipping cost — at no charge to you.

Return shipping costs

Return shipping is paid by the customer, except where the item arrived damaged, defective or incorrect. In those cases we cover the cost.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, the refund is issued to your original payment method. Please allow up to 5 business days for the refund to appear, depending on your bank or payment provider.

Late or missing refunds

If you haven’t received your refund after 5 business days, please check with your bank or card provider first, then email us at lujuanhanna@gmail.com and we’ll investigate.

Questions

Email lujuanhanna@gmail.com or message us on WhatsApp at +86 186 2079 1985.